FAQs

How long will it take to receive my order?

We only keep a limited amount of silver & gold pieces in stock which means your piece might be made to order and could take up to 4 weeks to arrive. If you have a specific date in mind, please do message before you place an order to get a more accurate delivery date. We will always do our best to meet your request.

If your item is in stock it will be dispatched within 1/2 working days.

Quote bracelets are also made to order but are normally be dispatched within 1/2 working days.

How will my order be delivered?

We use Royal Mail Special Delivery for all orders over £20 in value. Any orders under £20 will be sent via Royal Mail 1st Class.

Do you deliver overseas?

We do not currently ship overseas. However, if you have seen something you really love and are keen to place an order, please do message and we’d be happy to put together a bespoke order with appropriate shipping fees where possible.

What happens if I’m not in when you try to deliver?

If Royal Mail are unable to deliver your parcel, it will be taken to your nearest Royal Mail delivery office where you can either collect it or arrange for its redelivery. Please be share to collect your parcel within the time frame given to avoid the parcel being returned to us.

Can I cancel or amend an order?

If you are able to contact us prior to your order being made or sent for dispatch, we can cancel or amend an order (excluding bespoke orders). If it has been sent for dispatch, unfortunately you will have to place a new order. Your right to cancel under the Distance Selling Regulations are unaffected. Bespoke orders cannot be cancelled if materials have been purchased and work has already begun.

What do I need to do to cancel an order?

Under the Distance Selling Regulations, you can cancel an order if you do so in writing within seven days of receipt. We will refund you the full value of your order, plus delivery costs. However, you are responsible for returning the goods to us as per our returns policy. Please see here for more information.

Can I return an item if unwanted or faulty?

Yes. Please see the returns policy here for more information.

How do refunds work?

All refunds will be credited to the credit card used on your original purchase. We will do everything we can to refund quickly and you will be notified of your refund by e-mail.

What forms of payment do you accept?

We gladly accept most major debit and credit cards including Visa, MasterCard and American Express via our online payment provider Stripe. You also have the option to pay using Clearpay which allows you to buy now and spread the cost over 4 interest free instalments. Alternatively, you can pay via PayPal.

How secure is this store?

Our payment provider Stripe, is safe and secure and uses SSL protocol. It has been audited by a PCI-certified auditor and is certified to a PCI Level 1 Service Provider. This is the most stringent level of certification available.

Will my jewellery be hallmarked?

All of our jewellery above the legal exemption weights is hallmarked using our unique makers mark as per the legal requirements set out below in our dealers notice, see below.